2009,Community,business,cluetrain,marketing
5 April 2009 | View Comments

Via http://zygote.egg-co.com/social-media-roi/
I snagged this slide from one of the most valuable presentations about social media I’ve read online. Read it. Right now. It’s long-ish, but worth it. Thanks to Dave McClure for sharing it.
Here’s the deal: teaching people how to tweet on twitter.com, blog on blogger.com, or belch on belcher.com, makes not an effective social media campaign.
There is no silver bullet.
You need to evaluate business problems.
You have to know the right solutions to solve those problems, relevantly to the business in question.
And you need to design and execute against metrics to measure the success of your decisions.
It’s not simple. It’s not quick.
Which is why I find it so hard to believe how many “social media experts” are out there.
My sincere hope it that people read at this really well constructed deck and presentation content, and take it to heart, and put their “social media consultant” cards in a drawer for a day when you actually can provide value to the people paying them money. (And maybe use those spare “SEO consultant” cards you’ve got laying around in the mean time so you don’t have to waste money on new ones).
Tagged in bullshit, consulting, experts, social media
business,consulting,public speaking
25 July 2008 | View Comments
About 3 weeks ago I announced my departure from Round3 and that I’d be pursuing new work as an independent consultant. The main reason for that announcement was my decision to put focus on continuing to grow IndyHall with Geoff while finding other projects and teams to consult with regarding their user communities, as well as social business practices.
I’m really, really stoked to announce that I’ve teamed up with Anthillz.com, a Philadelphia startup founded by Blake Jennelle. Blake is also the founder of Philly Startup Leaders, and we have become friends over the last year through the similarities that our organizations’ (PSL and IndyHall) goals share.
Anthillz is building out tools to help freelancers and independents manage their reputations by organizing client and peer feedback and helping generate measurable statistics that can help in freelancer searches, as well.
Where do I fit? Well, besides my obvious interest in the value of freelancers and doing things that make it easier to be an independent, Blake and his team realized there was value on community marketing as well as using member feedback to drive their product design process. I’m being brought in to help advise and lead that process, all along the way helping be a liaison for the community and the management team. I’m there for the community, and there for the team, when they need things and will help facilitate interactions between them.
My favorite part? Read this part of the position description that Blake and I drafted together:
When there’s a tension between his roles of representing the company and advocating on behalf of the community, the advocate should take the side of the community. Any company has the natural tendency to give extra weight to its own interests, and the Community Advocate is an essential counterweight.
Blake wrote, this not me, but it’s attitudes like this that makes me have hope for company leadership in general. Blake and his entire team are as excited about this new partnership as I am.
I look forward to being able to share our findings as we continue to develop Anthillz as a product and a community, and encourage you to check it out and feed back as well!
I’ve got a couple of other similar projects and partnerships in the work, and am excited to share them with you as they unfold. Stay tuned, everybody!
Tagged in anthillz, blake jennelle, consulting, freelance, philly startup leaders